Join the M&M Garage Doors Team

🚪Open Position: Customer Service Representative — Traverse City

Starting pay: $20 to $25 per hour

Performance bonuses. Full benefits. Clear growth path. Real team support.

It only takes 5 minutes to apply.

We review applications quickly. If it’s a fit, we will reach out by text or call to schedule an interview.

Schedule:

Full-time. Consistent weekly schedule. Some flexibility during peak season.

Work setup:

In-office in Traverse City. Work from home options may be available after training, based on performance and staffing needs.

What You Get Working Here

A lot of CSR jobs feel like dead ends. You answer calls all day, get micromanaged, and never move up.

At M&M, we do it differently.

If you bring the work ethic and the customer-first mindset, we will give you the training, systems, and support to grow.

What you get here:

✅ $20 to $25 per hour starting pay

✅ Bonuses and performance-based pay as you grow

✅ Paid holidays + PTO

✅ Health, dental, vision + 401k match

✅ Clear path to leadership

✅ A team that notices effort and rewards it

✅ Leadership that understands the work and supports you

What You’ll Be Doing

• Answer inbound calls and book service with homeowners

• Flag urgent issues and route customers fast when appropriate

• Keep clean notes and tags so the field team is set up to win

Your effort matters here. Strong performance gets recognized and rewarded.

Skills and Qualifications

Required Qualifications:

• 1+ year experience in Customer Service/Call Center

• Clear, professional phone communication

• 40+ WPM typing speed with good accuracy

• Able to pass background check

• Comfortable using CRM and dispatch tools

• Resume upload + short video intro required

Preferred Qualifications:

• ServiceTitan experience

• Home services/trades exposure

• Comfortable with basic sales or collections conversations

• Bilingual (English/Spanish/etc.)

• Coachable and goal-driven

Our Culture

We’re family-owned, built on grit, and growing fast.

At M&M, you’re not an answering machine. You’re part of a team that works hard, wins together, and celebrates together; whether that’s BBQs, golf outings, or high-fives after a good week.

Our Promise

If you show up ready to learn and put in the work, we’ll give you every tool and every bit of support to turn this into a career you’ll be proud of.

Ready to Apply?

Spots on our crew don’t open often—and when they do, they fill fast.

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